Privacy Policy

Effective Date: October 10, 2026

Website: https://lotilabsusa.com

Brand: Loti Labs USA

At Loti Labs USA (“Loti Labs,” “we,” “us,” or “our”), accessible via lotilabsusa.com, we respect your privacy and are committed to protecting the personal data and institutional procurement information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, create an account, purchase research compounds, or communicate with our scientific support team.

1. Information We Collect

We collect several types of information from and about users of our website, including:

A. Personal Identifiable Information (PII)

When you register an account, place an order, or communicate with our sales support team, we may collect:

  • Contact Data: Full name, institutional or company name, primary email address, physical delivery address, and phone number.

  • Account Credentials: Username, password, and communication preferences.

  • Transaction Data: Order history, chemical lot purchase records, Certificate of Analysis (COA) lookup requests, and billing details.

B. Payment Data

All payments processed through lotilabsusa.com are handled by secure, PCI-DSS-compliant third-party merchant service providers. Loti Labs USA does not store, process, or hold raw credit card numbers or banking account credentials on our web servers. All payment data is encrypted via SSL (Secure Sockets Layer) protocol during transmission.

C. Technical & Automated Analytics Data

When you navigate through our store, we automatically collect device and session data through server logs, cookies, and tracking technologies, including:

  • IP address, browser type, operating system, and hardware details.

  • Referral source, pages visited, time spent on pages, clickstream data, and exit links.

  • Search queries executed on lotilabsusa.com.

2. How We Use Your Information

We utilize the information we collect for legitimate business and scientific procurement purposes, including to:

  • Fulfill Orders & Logistics: Process, package, and dispatch orders for research peptides, liquid formulations, and biochemical reagents to your laboratory bench.

  • Quality & COA Verification: Provide lot-specific Certificates of Analysis (COAs), HPLC chromatograms, and Mass Spectrometry verification linked to your specific purchases.

  • Customer & B2B Communication: Send order updates, tracking information, account security notices, and answers to technical support inquiries.

  • Website Optimization & SEO: Improve platform functionality, internal catalog search features, user experience, and search engine relevance.

  • Legal & Research Compliance: Verify compliance with our In Vitro Research Use Only Terms of Service and enforce statutory chemical distribution safety standards.

3. How We Share Your Information

Loti Labs USA does not sell, rent, trade, or lease your personal data or institutional purchasing records to third parties. We only share information with trusted service providers who assist us in operating our platform under strict confidentiality agreements:

  • Logistics & Carrier Partners: Domestic shipping providers (e.g., USPS, FedEx, UPS) receive shipping names, delivery addresses, and phone numbers strictly for package delivery.

  • Payment Gateway Processors: Secure financial institutions receive billing information strictly to process transactions and prevent fraud.

  • IT & Analytics Infrastructure: Web hosting platforms, database managers, and diagnostic tool providers (e.g., WordPress, WooCommerce, Rank Math SEO) process data solely to maintain site uptime and search infrastructure.

  • Legal Requirements: We may disclose your information if required by federal, state, or municipal law, court subpoena, or government regulation, or to protect the safety, rights, and property of Loti Labs USA.

4. Cookies and Tracking Technologies

lotilabsusa.com uses cookies, web beacons, and local browser storage to ensure site navigation efficiency and checkout functionality:

  • Essential WooCommerce Cookies: Store session identifiers, cart contents, and customer login states.

  • Analytical Cookies: Track aggregate traffic patterns and search behavior to optimize catalog organization.

  • Preference Cookies: Remember your settings and regional options across sessions.

You can adjust your browser settings to decline or clear cookies at any time; however, disabling essential cookies may prevent you from adding items to your shopping cart or completing purchases on our website.

5. Data Security Protocols

We implement rigorous technical and administrative security measures designed to safeguard your personal data from unauthorized access, loss, alteration, or disclosure:

  • 256-Bit SSL Encryption: Encrypts all data transmitted between your browser and lotilabsusa.com.

  • Database Access Controls: Restricts administrative access to customer order records to authorized personnel only.

  • Secure Cold-Chain & Warehouse Operations: Customer data is segregated from physical inventory operations to ensure operational privacy.

While we take all industry-standard precautions, no digital transmission or electronic storage method can be guaranteed to be 100% secure.

6. Regulatory Research Compliance Disclaimer

All compounds, raw materials, synthetic liquids, and peptide products offered on lotilabsusa.com are intended strictly for in vitro laboratory research, analytical methodology development, and cell culture applications.

  • Personal data collected by Loti Labs USA is used strictly to verify legitimate laboratory procurement and satisfy statutory chemical distribution compliance.

  • Products are not intended for human or animal consumption, clinical trials, therapeutic administration, or diagnostic procedures.

7. Data Retention & Your Rights

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by tax, accounting, or federal chemical distribution laws.

Depending on your jurisdiction, you have the following data privacy rights:

  • Access: The right to request copies of the personal data we hold about you.

  • Correction: The right to request that we correct inaccurate or incomplete account details.

  • Deletion: The right to request that we erase your personal data, subject to legal and transactional record-keeping obligations.

  • Opt-Out: The right to unsubscribe from non-transactional marketing emails at any time using the link provided in our newsletters.

8. Third-Party Web Links

lotilabsusa.com may occasionally contain links to third-party scientific resources, analytical methodology standards, or accredited testing laboratories. We do not control or endorse the privacy practices of external websites. We encourage you to read the privacy policy of every external link you visit.

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our operational, legal, or regulatory obligations. Updates will be posted directly to this page with an updated “Effective Date.” Continued use of lotilabsusa.com following the posting of modifications indicates your acceptance of the revised policy.